2025
How a Toronto-Based Company Revolutionized Its Supply Chain with 3PL
When a Toronto-based home goods company started experiencing rapid growth, it quickly discovered that success comes with logistical pain. Backorders piled up. Inventory data was unreliable. Customers were frustrated.
This wasn't a product issue. It was a supply chain breakdown. And the business owners knew they had to make a change before they upset their entire audience.
What followed was a shift in strategy that changed how they handled logistics entirely. And it started with partnering with a local 3PL provider.
The Challenge: Growth Outpacing Operations
The company had launched with strong online sales and had recently expanded into retail distribution. But what worked when they were shipping 200 units a week simply couldn’t hold up at 5,000.
Their problems included:
- Lack of real-time inventory tracking
- Inconsistent shipping timelines
- Frequent fulfillment errors
- No integration between sales channels and warehouse systems
They were managing warehousing and logistics in-house, relying on spreadsheets and email to keep things moving. That model collapsed under pressure.
The Turning Point: Bringing in a Toronto 3PL
After reviewing several providers, the company chose a 3PL located just outside the city, one with the infrastructure and systems to scale. Integration began within weeks.
The 3PL offered a full suite of services: warehouse storage, real-time inventory management, order fulfillment, returns processing, and integration with the company’s e-commerce and retail platforms.
Within 90 days of switching to 3PL:
- Inventory accuracy improved to 99.5 percent
- Shipping timelines dropped from 6 days to 2
- Fulfillment error rates fell by 70 percent
- Customer satisfaction scores jumped by 18 points
Operationally, the company moved from reactive to proactive. They could forecast stock levels, track performance in real time, and expand to new sales channels without hesitation.
What This Case Tells Us
Success often exposes weak links. For this Toronto company, those weak links were logistics. By working with a local 3PL provider that understood the market and had the systems in place, they transformed their supply chain from a liability into a competitive strength.
With facilities in Toronto, Vancouver, Calgary, and throughout Canada, we are equipped to optimize your regional and national logistics solutions.
